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Iniciar y completar trabajos en solitario

Aprenda cómo iniciar y completar trabajos en solitario a través de la aplicación móvil.

The Lone Worker feature is currently in Early Access. If you're interested, go to the web app, select Lone Worker iconTrabajador en solitario from the menu on the left-hand side, and click Get Early Access. We'll email you once your organization has access to the feature.

Is Lone Worker not in your menu? Reach out to your Customer Success Manager to express your interest.

Solo puede iniciar un trabajo en solitario si le han añadido a un grupo con escaladas de alertas configuradas. Si no puede iniciar un trabajo, contacte con su administrador para obtener ayuda.

Iniciar y completar un trabajo en solitario

  1. Open the mobile app.

  2. Tap Inicio at the bottom of your screen.

  3. Tap Icono Plus at the lower-right of your screen and select Location iconIniciar trabajo en solitario.

  4. Enter the following job details:

    • Job type: Select the job type.

    • Group: Select the group you're starting the job for. This field only applies to job types assigned to multiple groups' escalations, and if you're part of more than one of those groups.

    • Duration: Select how long the job will take.

    • Location: Pin the job location using the map.

    • Location notes: Provide additional details about your location.

  5. Tap Iniciar el trabajo .

  6. While a job is in progress, you can view your current location and check the duration of your job. If applicable, tap Registrar entrada to reset the countdown for your next check-in.

  7. If the job is taking longer than expected, tap Ampliar to extend the job duration.

  8. When the job is done, tap Completar and tap Confirmar in the pop-up window.

  9. If something goes wrong at your job, tap and hold Pánico for 3 seconds to manually trigger a panic.

  10. In case a panic was triggered by mistake, tap Parar alerta de pánico. In the pop-up window, select a reason to cancel the panic:

    • Thumbs up iconFalsa alarma: The panic was triggered by mistake.

    • Clock iconCasi incumplido: A potential event was avoided just in time.

    • Incident iconIncidente: An actual event that required attention occurred.

  11. In the pop-up window, tap Hecho.

Si no registra su entrada, amplía o completa el trabajo al final de la duración establecida, se activará automáticamente una alerta de pánico.

To ensure jobs and panics are not left active by accident, we automatically complete a job or resolve a panic as a “False alarm” after they've been active for 12 hours.

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