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Manage folders

Learn how to manage folders in Documents via the web app.

This feature is currently in Early Access. If you're interested, please contact our customer support team or your customer success manager to check if your organization is eligible.

How are folders used in Documents?

In Documents, folders help keep your files organized and easy to manage. Your files are stored in a hierarchical structure, starting with main folders at the top. These main folders are where all subfolders are created and organized. Think of it like a set of document binders on a shelf, where the main folders are the binders and subfolders are the sections or files inside each binder. To keep files and folders secured, only users with "Documents: Administration" permission can manage main folders and their access.

After creating a main folder and giving users and groups appropriate access, your team can add subfolders and upload files to keep everything organized and easy to find.

Keep in mind that what you see in Documents may look different from what others on your team see. Instead of displaying every folder, Documents only shows the highest-level folders you have access to, so your view depends on the access you’ve been given.

You need "Edit" document access to a folder if you want to add subfolders in it.

Add a folder

  1. Log in to the web app.

  2. Select File iconDocuments from the menu on the left-hand side.

  3. Select a folder if you want to create subfolders in it.

  4. Click AddExpand more icon on the upper-right of the page.

  5. Select Folder iconAdd folder.

  6. In the pop-up window, enter the folder name and click Create.

Rename a folder

  1. Log in to the web app.

  2. Select File iconDocuments from the menu on the left-hand side.

  3. Select a folder if you're renaming a subfolder.

  4. Click More vertical icon on the folder's right-hand side.

  5. Select Pencil iconRename folder.

  6. In the pop-up window, enter the folder name and click Rename.

Folders in File iconDocuments are different from the template folders in Templates iconTemplates .

Limitations

  • If you're on the Premium or Enterprise Plans, you can create up to 1,000 folders and 100 subfolders per folder.

  • If you're on the Free Plan, you can add up to 100 folders.

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