SafetyCulture mobile app inspection error troubleshooting guide

What you'll need

Here are a few things to check to guarantee successful syncing:

The SafetyCulture mobile app is up to date.
Your mobile device has an internet connection.

Retry syncing an inspection

Open the mobile app.
Tap Inspections at the bottom of your screen.
Select In Progress & Complete tab at the top of your screen.
Inspections with errors should appear at the top of the list.
Tap the inspection, and then tap Retry.
Depending on the error, the retry may succeed. If retrying continues to fail, please refer to the inspection errors outlined in this article and resolve the error accordingly.

Edit inspection error

This message indicates that you no longer have the access or access level required to edit the inspection. You can contact your administrator to request reinstatement of your inspection access. Once reinstated, manually sync the mobile app to edit the inspection.

This message indicates that the inspection may have been archived. You can refresh the inspection list by manually syncing the mobile app. You should also check if the mobile app is on the latest version via the Google Play Store for Android devices or the App Store for iOS devices.

This message indicates you may be conducting the inspection with an outdated template. Check if the mobile app is on the latest version via the Google Play Store for Android devices or the App Store for iOS devices. Once the mobile app has been updated to its latest version, try manually syncing the mobile app and editing the inspection you were working on.

Start inspection error

This message indicates that you no longer have the access or access level required to start an inspection from the template. You can contact your administrator to request reinstatement of your template access. Once reinstated, you can manually sync the mobile app to download the template.

This message indicates that the template may have been archived. You can refresh the inspection list by manually syncing the mobile app. You should also check if the mobile app is on the latest version via the Google Play Store for Android devices or the App Store for iOS devices.

Duplicate inspection error

This message indicates that you no longer have the access or access level required to duplicate the inspection. You can contact your administrator to request reinstatement of your inspection access. Once reinstated, you can manually sync the mobile app to duplicate the inspection.

This message indicates that the inspection may have been archived. You can refresh the inspection list by manually syncing the mobile app. You should also check if the mobile app is on the latest version via the Google Play Store for Android devices or the App Store for iOS devices.

Archive inspection error

This message indicates that you no longer have the access or access level required to archive the inspection. You can contact your administrator to request reinstatement of your inspection access. Once reinstated, you can manually sync the mobile app to archive the inspection.

This message indicates that the inspection may have already been archived. You can refresh the inspection list by manually syncing the mobile app. You should also check if the mobile app is on the latest version via the Google Play Store for Android devices or the App Store for iOS devices.

Access error

This message indicates that you no longer have the access or access level required to conduct inspections from the template. At this point, you will not be able to save or sync any information. You will need to contact the template owner to request reinstatement of your template access. Once reinstated, you can manually sync the mobile app and conduct the inspection again.

This message indicates that you no longer have the access or access level to the inspection's template. You will need to contact your admin to request reinstatement of your template access. Once reinstated, you can manually sync the mobile app to save the inspection.