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- Manually sync the SafetyCulture mobile app
Manually sync the SafetyCulture mobile app
Learn how to perform manual syncs on the SafetyCulture mobile app when your device's data is not synchronizing with other platforms or vice versa.
Why is syncing required for the mobile app?
Syncing must be done on the mobile app to guarantee that the data on your mobile device is aligned with the data on the web app. This ensures that the information you access on your account is always up to date, no matter where you log in from.
Here are a few things to check to guarantee successful syncing:
The SafetyCulture mobile app is up to date.
Your mobile device has an internet connection.
What you'll need
Manually sync the mobile app
Open the mobile app.
Tap
More on the lower-right corner of your screen.Wait for the syncing progress bar to complete on the top of your screen.
Tap Sync on the upper-right corner of your screen.
If you have any unsynced data, the app will notify you when you minimize the app to the background, log out, or switch to another organization.
Frequently asked questions
You can check the syncing status of items, such as templates and inspections, via the More screen.
Open the mobile app.
Tap
More at the bottom of your screen.Tap the syncing status at the top of your screen.
On this screen, you can view the syncing status of each feature and see when they were last synced at the bottom of your screen.
If you encounter an error message on the More screen indicating sync failed, there are a few things you can try first.
Log out of the mobile app and then log back in.
Tap the syncing progress bar and see which specific items have failed to sync, then attempt to resolve them individually.
Please do not delete or uninstall the mobile app unless instructed by our customer support team, as it can cause data loss.
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