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Manually sync the SafetyCulture mobile app

Learn how to perform manual syncs on the SafetyCulture mobile app when your device's data is not synchronizing with other platforms or vice versa.

Why is syncing required for the mobile app?

Syncing must be done on the mobile app to guarantee that the data on your mobile device is aligned with the data on the web app. This ensures that the information you access on your account is always up to date, no matter where you log in from.

Here are a few things to check to guarantee successful syncing:

  • The SafetyCulture mobile app is up to date.

  • Your mobile device has an internet connection.

What you'll need

Manually sync the mobile app

  1. Open the mobile app.

  2. Tap Assets gallery view iconMore at the lower-right corner of your screen.

  3. Wait for the syncing progress bar to complete on the top of your screen.

  4. Tap Sync on the upper-right corner of your screen.

Manually sync via the mobile app.

Depending on the feature you need to sync, you may also want to try refreshing and syncing that feature's list. For example, if you need to sync actions manually:

  1. Open the mobile app.

  2. Tap Actions iconActions at the bottom of your screen.

  3. Swipe down on your screen to refresh and sync the action list.

Frequently asked questions

You can check the syncing status of items, such as templates and inspections, via the More screen.

  1. Open the mobile app.

  2. Tap Assets gallery view iconMore at the bottom of your screen.

  3. Tap the syncing status at the top of your screen.

  4. On this screen, you can view the syncing status of each feature and see when they were last synced at the bottom of your screen. The detailed syncing status list on the mobile app.

If you encounter an error message on the More screen indicating sync failed, there are a few things you can try first.

An example of the sync failed error on the mobile app.

  1. Manually sync the mobile app.

  2. Log out of the mobile app and then log back in.

  3. Tap the syncing progress bar and see which specific items have failed to sync, then attempt to resolve them individually.

Please do not delete or uninstall the mobile app unless instructed by our customer support team, as it can cause data loss.

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