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- ¿Qué archivos multimedia son compatibles en SafetyCulture?
¿Qué archivos multimedia son compatibles en SafetyCulture?
Este artículo describe qué archivos multimedia son compatibles con SafetyCulture.
Android devices support some of the same file types as the web app, but you may need to access them outside of your device's default gallery.
Archivos multimedia admitidos
Tipo de archivo | Aplicación web | iOS/iPadOS | Android |
|---|---|---|---|
Imagen | BMP, GIF, JPEG/JPG, PNG, WEBP | JPEG/JPG, PNG | JPEG/JPG, PNG |
Vídeo | MP4, MOV, WEBM, AVI | MPG, MP4, MOV, 3GP, 3GP2, AVI | MP4, MOV Los archivos 3GP y MKV también son compatibles con Avisos. |
Documentos | PDF, CSV, DOCX, XLSX |
Files that exceed size limits cannot be uploaded to SafetyCulture. Attempts to upload a file that's over the limit will be prompted with an error message that indicates the size limit.
Troubleshooting guide
If you’re having trouble uploading media files in SafetyCulture, you can try the following tips for each file:
Check the file’s format and size to ensure it’s supported.
If the file is large, upload may take longer, especially on poor internet connections. Ensure you have a stable internet connection and try again.
If a file exceeds the size limit, try compressing it or splitting it into smaller parts. For the mobile app on iOS devices, the photos you upload are automatically compressed to ensure it’s within the upload limit.
For issues on the mobile app, please first ensure you're using the latest version of the SafetyCulture app on your Android or iOS device.
If you're still having trouble uploading files after following the troubleshooting guide, please contact our customer support team for assistance.
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