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User management

Last updated: April 24, 2026

Manage options for user fields

Learn how to add, edit, delete, download, and manage options for single and multi select user fields via the web so you can capture additional information about your team.

Add options

  1. Log in to the web app.

  2. Click your organization name on the lower-left corner of the page and select Users .

  3. Clickon the upper-right corner of the page and select Manage user fields .

  4. Create a new field or clickon the right-hand side of an existing single select or multi select field, then select The pencil icon.Edit .

  5. In the side panel, click Add option and enter a value. Repeat for each option you want to add.

  6. Click Create if you're creating a new field, or Save if you're editing an existing one.

Add options a multi select user field via the web app.

Bulk add options via CSV

  1. Log in to the web app.

  2. Click your organization name on the lower-left corner of the page and select Users .

  3. Clickon the upper-right corner of the page and select Manage user fields .

  4. Create a new field or clickon the right-hand side of an existing single select or multi select field, then select The pencil icon.Edit .

  5. In the side panel, clickon the right-hand side of the Options field, then select Bulk upload options (CSV) .Add options to your user fields in bulk using a CSV file via the web app.

  6. In the pop-up window, click Download sample CSV , then add each option as a new row under the "Options" column.

  7. Drag and drop your CSV file into the upload box or click browse to select the file from your computer.

  8. Click Upload .

  9. Click Create if you're creating a new field, or Save if you're editing an existing one.

You can also add options in bulk by copying questions from an external document and pasting them when adding new options.

Deleting options from single and multi select user fields converts any groups with membership rules into normal groups, even if the deleted options aren't used in those membership rules.

Delete options

  1. Log in to the web app.

  2. Click your organization name on the lower-left corner of the page and select Users .

  3. Clickon the upper-right corner of the page and select Manage user fields .

  4. Clickon the right-hand side of the user field and select The pencil icon.Edit .

  5. In the side panel, find the option you want to remove.

    • To delete an option, clickon the right-hand side of the option, then click Delete to confirm.

    • To delete all options, clickon the right-hand side of the Options field, select The delete icon.Delete all , then click The delete icon.Delete all to confirm.Delete all options from a single select user field via the web app.

  6. Click Save .

Deleting is irreversible, and we cannot restore permanently deleted items. Confirmation is always required before any deletion, so be sure you're not accidentally deleting the wrong item.

Download options as CSV

  1. Log in to the web app.

  2. Click your organization name on the lower-left corner of the page and select Users .

  3. Clickon the upper-right corner of the page and select Manage user fields .

  4. Clickon the right-hand side of an existing single select or multi select user field, then select The pencil icon.Edit .

  5. In the side panel, clickon the right-hand side of the Options field, then click Download options (CSV) .Download options for a user field as CSV via the web app.

Frequently asked questions

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