- Using SafetyCulture
- Lone Worker
- Start and complete lone-work jobs
Start and complete lone-work jobs
Learn how to start and complete lone-work jobs via the mobile app to ensure safety and track workers as they do their job.What you'll need
Location services
Notifications enabled
If your job is high-risk and you can’t easily take out your mobile device to ask for help when needed, you can pair with a supported Bluetooth device to start panic alerts with a press of a button or turn on fall detection to trigger alerts automatically.
You can only work on jobs from one device at a time. If you use multiple devices, location updates during a job will only be sent from the device you used to start the job.
Start and complete a lone-work job
Open the mobile app.
Tap
More at the bottom of your screen. Select
Lone Worker from the list of options.Tap
at the lower-right of your screen to start a lone work.You can also tap Home at the bottom of your screen, then tap
and select Start lone work.
Enter the following job details:
Job type: Select the job type.
Group: Select the group you're starting the job for. This field only applies to job types assigned to multiple groups' escalations, and if you're part of more than one of those groups.
Duration: Select how long the job will take.
Location: Pin the job location using the map.
Location notes: Provide additional details about your location.
Tap Start work.
While a job is in progress, you can view your current location and check the duration of your job. If applicable, tap
Check in to reset the countdown for your next check-in.
If the job is taking longer than expected, tap
Extend to extend the job duration.
When the job is done, tap
Complete and tap Complete in the pop-up window.
If something goes wrong at your job, tap and hold Panic for 3 seconds to manually trigger a panic.
In case a panic was triggered by mistake, tap Stop panic. In the pop-up window, select a reason to cancel the panic:
False alarm: The panic was triggered by mistake. 
Near miss: A potential event was avoided just in time. 
Incident: An actual event that required attention occurred.
In the pop-up window, tap Done.
If you fail to check in, extend, or complete the job by the end of the set duration, a panic will trigger automatically.
When a job is active, the job timer displays the buttons that the user needs to tap, depending on the remaining time.
To ensure jobs and panics are not left active by accident, we automatically complete a job if 12 hours have passed since it started or was last extended, or resolve a panic as a “False alarm” after they've been active for 24 hours.
Frequently asked questions
You can only start a lone-work job if you’ve been added to a group with alert escalations set up. If you can’t start a job, please contact your administrator for assistance.
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