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Start and complete lone-work jobs

Learn how to start and complete lone-work jobs via the mobile app.

Please note that this feature is currently in Early Access. If you're interested, please contact your customer success manager to check if your organization is eligible.

What you'll need

You can only start a lone-work job if you’ve been added to a group with alert escalations set up. If you can’t start a job, please contact your administrator for assistance.

Start and complete a lone-work job

  1. Open the mobile app.

  2. Tap Home at the bottom of your screen.

  3. Tap image at the lower-right of your screen and select Location iconStart lone work.

  4. Enter the following job details:

    • Job type: Select the job type.

    • Duration: Select how long the job will take.

    • Location: Pin the job location using the map.

    • Location notes: Provide additional details about your location.

  5. Tap Start work .

  6. While a job is in progress, you can view your current location and check the duration of your job. If applicable, tap Check in to reset the countdown for your next check-in.

  7. If the job is taking longer than expected, tap Extend to extend the job duration.

  8. When the job is done, tap Complete and tap Confirm in the pop-up window.

  9. If something goes wrong at your job, tap and hold Panic for 3 seconds to manually trigger a panic.

  10. In case a panic was triggered by mistake, tap Stop panic. In the pop-up window, select a reason to cancel the panic:

    • Thumbs up iconFalse alarm: The panic was triggered by mistake.

    • Clock iconNear miss: A potential event was avoided just in time.

    • Incident iconIncident: An actual event that required attention occurred.

  11. In the pop-up window, tap Done.

If you fail to check in, extend, or complete the job by the end of the set duration, a panic will trigger automatically.

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