- Administration
- User management
- Manage user details
Manage user details
Learn how to manage user details with user fields via the web app.
What does it mean to manage user details?
With user fields, you can capture additional information about your users. This includes adding and editing information as needed, to ensure that your users' details are up to date. Whether it’s basic info or custom data such as their job title or department, user fields make it easier to manage your users and ensure you're working with the right information every time.
You can only update details with user fields in bulk. However, bulk updates for fields like name and email are currently unsupported.
Manage a user's details
Click your organization name on the lower-left corner of the page and select Users.
Click the user's name.
Click
Settings on the upper-right of the page.Click
Edit in the "Details" section.Update the details in the user fields accordingly.
Click Save changes.
Bulk manage user details
Click your organization name on the lower-left corner of the page and select Users.
Check the boxes on the left-hand side of the users' names.
At the bottom of the page, click Edit fields and select the user field.
In the pop-up window, update the user details accordingly.
Click Update.
Adding new responses for user fields with the "Multiple-choice" data type is currently unsupported. You can only add existing responses to the CSV file.
Bulk manage user details via CSV upload
Click your organization name on the lower-left corner of the page and select Users.
Click
on the upper-right corner of the page and select 
Update user details (CSV).Click Download current users to download your user list to CSV.
In your CSV, add or edit the users' details under the relevant user field columns based on their data type and save your changes.
Text: Enter alphanumeric inputs. Please note that responses for the "Text" data type are case-sensitive.
Date: Enter a date in the same format set for your organization.
User: Enter the user ID of the user in your organization.
Multiple-choice: Enter any existing response created for the user field.
Drag and drop your CSV file into the "Drag your CSV file here" box or click browse to select the file from your computer directory.
Ensure that your CSV data has uploaded correctly, then click Confirm updates.
Frequently asked questions
Yes, details added for user fields with the "Text" data type are case-sensitive to ensure that users with the same details are consolidated under the same detail, especially when filtering your user list.
For example, if you enter "Support" for one user and "support" for another, filtering your user list will show two different details to select from:
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