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Send mobile app diagnostics

Learn how to send mobile app diagnostics for our Support Team to assist you.

What are mobile app diagnostics?

SafetyCulture is often used to store confidential data. Rest assured, we do not disclose any internal inspection or template information in our diagnostic data, and we follow our privacy policy in the handling of all data.

The diagnostics data that the mobile app generates only contains what is necessary to troubleshoot issues you report and help our customer support team identify potential bugs. This includes:

  • SafetyCulture version and build history

  • Diagnostic generation date and time

  • Device OS version history

  • Device and SafetyCulture user identifiers

  • Device model and type

  • App-specific information, such as template and inspection counts

  • SafetyCulture log files

Send mobile app diagnostics

  1. Open the mobile app.

  2. Tap Assets gallery view iconMore at the lower-right corner of your screen.

  3. Select Send diagnostics from the list of options.

  4. In the pop-up window, tap Send.

  5. Once sent, work with or contact our customer support team to resolve the problem you're experiencing with the mobile app.

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