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Run and share mobile app diagnostics

Learn how to run and share mobile app diagnostics for our customer support team to assist you.

What are mobile app diagnostics?

SafetyCulture is often used to store confidential data. Rest assured, we do not disclose any internal inspection or template information in our diagnostic data, and we follow our privacy policy in the handling of all data.

An example of a diagnostics results on the mobile app.

The diagnostics data that the mobile app generates only contains what is necessary to troubleshoot issues you report and help our customer support team identify potential bugs. This includes:

  • SafetyCulture version and build history

  • Diagnostic generation date and time

  • Device OS version history

  • Device and SafetyCulture user identifiers

  • Device model and type

  • App-specific information, such as template and inspection counts

  • SafetyCulture log files

What you'll need

Run and share mobile app diagnostics

  1. Open the mobile app.

  2. Tap your user profile icon at the upper-right corner of your screen.

  3. In the pop-up menu, select Wrench iconRun diagnostics.

  4. Tap Run diagnostics at the bottom of your screen.

  5. Once the diagnostics run is complete, select any of the following options:

    • Share results: Tap Share results and select Send to SafetyCulture Support to share the results with our Support team for assistance or Share results to download the results to try and troubleshoot the problem yourself.

    • Run diagnostics again: Tap Run diagnostics again after you’ve taken steps to resolve any errors.

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If you would like a reply from someone, please contact us atsupport@safetyculture.com.

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