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Analytics

Last updated: October 15, 2025

Customize Analytics chart data visibility

Learn how to configure data visibility in Analytics via the web app to surface relevant information in dashboards.

What does it mean to customize data visibility?

To get the most out of your Analytics dashboards, it’s essential to have control over the data you choose to display. Customizing data visibility in charts allows you to show or hide zero values, enabling exception-based reporting to spotlight your team’s successes and identify areas for improvement.

Additionally, you can hide the total metric count from your charts, reducing noise in your dashboards and ensuring that the most relevant information stands out. This level of customization enhances clarity and empowers your team to focus on what truly matters.

Customize data visibility in your charts to see the relevant information for your organization via the web app.

Non-count metrics such as "Average duration", "Average score", etc. will display zero values by default.

Customize a chart’s data visibility

  1. Log in to the web app.

  2. Select Analytics in the sidebar or select it in More.

  3. Create or edit an existing dashboard.

  4. Click on the upper-right corner of the chart.

  5. In the side panel, click Chart settings and select Data visibility.

  6. In the side panel, turn the data visibility settings on or off as needed. Click 'Data visibility' on the chart builder and turn on 'Display items with zero values' and 'Hide total metric above chart

    • Display items with zero values: Display or hide values where no data has been created.

    • Hide total metric above chart: Display or hide the total count based on your configured metric and attribute on the upper-left of the chart.

  7. Click Save chart on the upper-right of the page to save the changes to the chart.

  8. Click Save on the upper-right of the page to save the changes to your dashboard.

For charts with multiple attributes configured, zero values are only displayed for the first attribute, except for the "Timeline table" chart type.

Frequently asked questions

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