Actions

Last updated: October 31, 2024

Attach images, videos, and documents to actions

Learn how to attach images, videos, and documents to actions in the web and mobile app to give your team the visual context they need to resolve issues faster.

Why add images, videos, and documents to actions?

Adding images, videos, and documents to actions allows teams to provide specific details and additional contexts to their actions that texts alone may not capture. These attachments can act as evidence, support accurate record-keeping, and help track the progress of your team's actions.

Images, videos, and documents attached to actions via the web app

You can upload the following supported file types: GIF, JPEG (JPG), PNG, and WEBP files up to 10MB, MP4, and MOV files up to 1.5GB or 3 minutes long, and PDF files up to 20 MB.

Attach an image, video, or document to an action

  1. Log in to the web app (opens in new tab).

  2. Select Actions in the sidebar or select it in More.

  3. Create an action or view an assigned action.

  4. In the side panel, click Activity at the top. You can also expand the side panel by clicking on the upper-right of page.

  5. Click on the lower-left of the page.

  6. Drag and drop your file to the pop-up window or click to select your files.

  7. Click Upload. Attach a video to an action via the web app.

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