Which device is causing the problem?
Your gateway is the bridge between your on-site sensors and SafetyCulture. It collects readings from every sensor within range and forwards them to your account so your team can monitor conditions in real time. With all sensors relying on the gateway to send data, a single gateway issue can make multiple sensors appear offline at once, even when the sensors themselves are working correctly.
Start by identifying which device is causing the problem before troubleshooting.
If you have multiple sensors at the same location and they all went offline at the same time, the gateway is likely the problem.
If most of your sensors are online and only one sensor is offline, that sensor is likely the problem.
When a gateway is offline, all sensors that use that gateway also appear offline, so it is best to troubleshoot the gateway first before checking individual sensors.
Monnit sensors and gateways follow slightly different steps, which are covered in the Monnit sensors guide.
