What is Lone Worker in SafetyCulture?

The Lone Worker feature in SafetyCulture is designed to enhance the safety and management of employees, offering real-time location tracking on a live map, customizable job types, and automated escalation flows for alert events. It includes periodic check-ins and timely panic alerts sent to designated contacts, ensuring comprehensive protection and oversight. This feature provides an efficient way to monitor and respond to safety concerns, maintaining high standards of worker safety and compliance.

To ensure the safety of lone workers, you can view all active jobs in your organization on a map in real time. Any team members in distress with their panic started are highlighted on the map and the accommodating list view, where you can even dive into the activity to view the events that have taken place since the start of each job.

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With a wide range of lone working tasks, you can create custom job types in Lone Worker to accurately track the various jobs your team handles daily. You can tailor the settings based on the risk level of each job type, deciding whether check-ins are required and setting the threshold for how long to wait before starting a panic alert if a user doesn't check in or complete a job within the defined duration.

For organizations with multiple teams handling different types of lone work, it's crucial to ensure that distress alerts reach the right people. You can create custom alerts for each group involved in lone-work jobs, ensuring designated contacts are notified of any panic events within their responsibility. To guarantee prompt assistance, you can set up escalation paths so that if the initial contacts don't respond quickly, the next set of contacts is immediately notified to resolve the situation.

For frontline workers operating alone, having a reliable way to call for help is essential. To make this easier, the mobile app displays each worker's real-time location and provides a simple, clear "Panic" button for immediate assistance. If a worker is unable to check in or finish a job within the expected time, the system automatically triggers a panic alert, ensuring their safety is always monitored, even when they can't respond themselves.

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