What are the differences between the Free Plan and the Premium Plan?

No. All users in an organization must be on the same plan. However, if your organization is on the Premium Plan, you have an unlimited number of free guest seats to assign users to.

No. All users in an organization need to be on the same annual or monthly plan.

It means that you can add as many users as you need, whereas organizations on the Free Plan are limited to 10 users. Take note that you'll be billed on a per seat basis for each user in a full seat. Learn more about our pricing.

On the Free Plan, an active template is any template you can use to start an inspection. While you can create or download as many templates as you like, only 5 can be active at a time.

If your organization has more than 5 templates, the 5 oldest ones will automatically become your active templates. You can upgrade to the Premium Plan to use unlimited templates for inspections.

If your organization is on the Free Plan, users can start an unlimited number of inspections using an active template.

If your organization is on the Premium Plan or Enterprise Plan, the number of inspections users can start depends on their seat type. Users in full seats can start an unlimited number of inspections, whereas users in guest seats and lite seats are limited.

If your organization is on the Premium Plan, you'll be charged for each full seat added to your organization on an annual or monthly basis. If you add full seats midway through your billing cycle, you'll be charged a prorated amount for each seat. You'll only be able to reduce the number of available full seats within 28 days of the renewal date of your annual billing cycle.

On the web app, you'll see a button in the menu on the left-hand side to purchase the Premium Plan if your organization isn't on a paid plan. If you're using the mobile app, you'll see "Free account" under your user details in the "More" tab.

On the Free Plan, your organization has a shared cloud storage limit of 5GB. This storage is used for all media uploads, such as images, videos, and documents, across various features like Inspections, Actions, Issues, and Documents.

The 5GB limit applies to all users within your organization, meaning everyone shares the same storage. Most customers shouldn't reach this limit, but if your organization reaches it, you can either manage existing storage by deleting unnecessary files or upgrade to a Premium Plan for increased storage capacity.

The 3 default dashboards in Analytics for the Free Plan are prebuilt to display your actions, issues, and inspections data.

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No, dashboard customization is only available on Premium or Enterprise Plans.