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FAQ: Schedule

This article provides answers to some of the most frequently asked questions on the Schedule feature.

If the answers in this article still don’t address your questions, please contact our customer support team for assistance.

Frequently asked questions

No, you don't have to. If the assignees don't have access to a schedule's template, creating the schedule automatically gives them access.

These two options only become available when you have more than one assignee or a group assigned for a schedule. If "Only one assignee needs to conduct" is selected, then only one of the assignees needs to conduct the inspection from the schedule. If "All assignees need to conduct" is selected, then all assignees are expected to conduct their own inspections from the schedule.

Yes, you can. When you're creating a schedule, you can select multiple sites, where a schedule will be created for each site that's selected.

Yes, you can. You'll need to have sites selected when creating inspection schedules, giving you the option to add site-based assignment in the "Assign to" field. This is a great way to dynamically assign schedules when you create them in bulk.

It's likely because of the mobile app version your team members are using. Prefilling assets from scheduled inspections requires version 23.08 or above, so please make sure your team members are using the latest version of SafetyCulture on their devices.

If the asset is still not being prefilled even with the latest mobile app version, please contact our customer support team for assistance.

It's likely that the schedule has "Only one assignee needs to conduct" selected, meaning only one assignee can conduct inspections from the schedule. Once an assignee starts an inspection from the schedule, it becomes in progress for everyone, so no one else can start new inspections from the schedule. You can update the schedule if you want all assignees to conduct their own inspections.

It's likely that the starting date and time you selected for the first schedule has already lapsed. Meaning the users would not have received any notifications as the start of the schedule has already gone by. However, if this is not the case, your users should check their notification settings to make sure scheduled inspection reminders are enabled.

A scheduled inspection becomes a "missed inspection" if it's not completed within the defined timeframe.

No, they don't. However, we are working on improvements to the Schedule feature, so you can help us by providing your feedback.

The Schedule feature currently does not support offline usage. Meaning even if an inspection was started and completed within the scheduled timeframe, the inspection would not be associated with the schedule.

If the inspection schedule has enabled "Allow inspections conducted after due date", then you can still start and complete inspection from this schedule until the next occurrence, which the schedule would by then be considered missed.

You cannot delete specific missed inspections from the missed inspections list, but you can view the notes if an assignee marks an inspection schedule as won't do.

Our schedule reminders notify users based on their account's time zone setting. This means that if a user in Australian Eastern Daylight Time (UTC+11:00) creates a daily schedule for 8 AM to 5 PM every day and assigns it to a user in Australian Western Standard Time (UTC+08:00), the assignee will receive the available schedule notification at 8 AM local time in AWST, rather than the exact AEDT 8 AM. However, for the scheduled inspection to be available at the right time, users must ensure their SafetyCulture account time zone setting matches their device (local) time.

This is not possible at this stage. However, we are working on improvements to the Schedule feature, so you can help us by providing your feedback.

If your organization is on the Premium Plan or Enterprise Plan, you can limit their ability to create inspection schedules by managing the "schedule creation" permission accordingly.

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